SYM

SYM SERVICE TERMS


Last updated: April 17, 2023


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICE OFFERED BY SYMOPS, INC. (“SYM”). BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH SYM WHICH REFERENCE THESE TERMS (EACH, A “SERVICE ORDER”) OR BY ACCESSING OR USING THE SERVICES IN ANY MANNER, YOU (“YOU” OR “CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT; IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ORGANIZATION OR ENTITY, REFERENCES TO “CUSTOMER” AND “YOU” IN THIS AGREEMENT, EXCEPT THIS SENTENCE, REFER TO THAT ORGANIZATION OR ENTITY. IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.


1. SCOPE OF SERVICE AND RESTRICTIONS



1.1 Access to and Scope of Service. Subject to Sym’s receipt of the applicable Fees with respect to the service specified in the corresponding Service Order (the “Service”), Sym will use commercially reasonable efforts to make the Service available to Customer as set forth in this Agreement and the Service Order. Subject to Customer’s compliance with the terms and conditions of the Agreement and the Service Order, Customer may access and use the Service during the period specified in the Service Order. Any such use of the Service by Customer is solely for Customer’s internal business.


1.2 No-Fee Access. If Customer is accessing or making use of the Service on a trial basis or no-fee basis (the “No Fee Access” or “NFA”), Customer acknowledges and agrees that the NFA is provided on an “as-is” basis, and the NFA is provided without any indemnification, support, or warranties or representation of any kind. Further, the NFA is subject to the additional restrictions, conditions, and limitations published by Sym at the following URL: https://symops.com/pricing, as updated from time-to-time . Sym may terminate, restrict, discontinue or limit Customer’s access to the NFA at any time.


1.3 Restrictions. Customer will use the Service only in accordance with all applicable laws, including, but not limited to, laws related to data (whether applicable within the United States, the European Union, or otherwise). Customer agrees not to (and will not allow any third party to):


(a) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Service or any software used to provide or make the Service available; or

(c) rent, resell or otherwise allow any third party access to or use of the Service.


1.4 Ownership. Sym retains all right, title, and interest in and to the Service, and any software, products, works or other intellectual property created, used, provided or made available by Sym under or in connection with the Service. Customer may from time to time provide suggestions, comments or other feedback to Sym with respect to the Service (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for Sym notwithstanding anything else. Customer shall, and hereby does, grant to Sym a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose.


1.5 Software. Subject to the terms and conditions of this Agreement, including but not limited to receipt of all applicable Fees, to the extent Sym makes Sym proprietary software available to Customer, Sym hereby grants to Customer, a limited, non-exclusive, non-transferable, non-assignable and non-sublicenseable license to: run such software solely as necessary to make use of the Service. Customer agrees that, it shall not:


(a) exceed the scope of the licenses granted herein;

(b) make copies of the software;

(c) distribute, sublicense, assign, delegate, rent, lease, sell, time-share or otherwise transfer the benefits of, use under, or rights to, the license granted herein;

(d) reverse engineer, decompile, disassemble or otherwise attempt to learn the source code, structure or algorithms underlying the software, except to the extent required to be permitted under applicable law;

(e) modify, translate or create derivative works of the software; or

(f) remove any copyright, trademark, patent or other proprietary notice that appears on the software or copies thereof.


1.6 Customer Data. Customer hereby grants to Sym a limited, worldwide, non-exclusive, royalty-free license during the Term to use, reproduce, electronically distribute, transmit, have transmitted, display, store, archive, modify and make derivative works of Customer Data in fulfilment of its obligations under this Agreement (only), and to improve the Service. Notwithstanding anything to the contrary, Customer acknowledges and agrees that Sym may generate Aggregated De-identified Data (as defined below), and freely use and make available Aggregated De-identified Data for Sym’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing Sym’ products and services). “Aggregated De-identified Data” means data submitted to, collected by, or generated by Sym in connection with Customer’s use of the Service, but only in aggregate, de-identified form which is not linked specifically to Customer or any individual. For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service. Sym shall use commercially reasonable efforts to maintain the security and integrity of the Service and the Customer Data. Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service, even if Customer did not authorize such use. Customer hereby represents and warrants that it will not provide or make available to Sym any Customer Data subject to the EU General Data Protection Regulation (the “GDPR”) or other applicable law or regulation with respect to data privacy, unless the parties first agree in writing to a Data Protection Addendum (the “DPA”). Sym may retain Customer Data for up to thirty (30) days following the termination or expiration of the corresponding Service Order; thereafter, Customer acknowledges that Customer Data may be irretrievably deleted.


1.7 Uptime and Support. Subject to Customer’s payment of the corresponding fees, Sym will use commercially reasonable efforts to make the Service available to Customer in accordance with the Sym support and service level terms specified in the corresponding Service Order (the “Sym Support Terms”).


1.8 Service Suspension. Sym may suspend Customer’s access to or use of the Service as follows:


(a) immediately if Sym reasonably believes Customer’s use of the Service may pose a security risk to or may adversely impact the Service;

(b) immediately if Customer become insolvent, has ceased to operate in the ordinary course, made an assignment for the benefit of creditors, or becomes the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding;

(c) following thirty (30) days written notice if Customer is in breach of this Agreement or any Service Order (and has not cured such breach, if curable, within the thirty (30) days of such notice); or

(d) Customer has failed to pay Sym the Fees with respect to the Service.


2. FEES AND TAXES



2.1 Fees. Customer shall pay to Sym the fees as set forth in each applicable Service Order(s) (collectively, the “Fees”) and will provide accurate and updated billing contact information.


2.2 Invoicing Terms. Sym will invoice Customer according to the billing frequency stated in the Service Order. invoices are due as specified in the corresponding Service Order. If any invoiced amount is not received by Sym by the due date, then without limiting Sym’s rights or remedies those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.


2.3 Taxes. Any and all payments made by Sym in accordance with this Agreement are exclusive of any taxes that might be assessed against Customer by any jurisdiction. Customer shall pay or reimburse Sym for all valueadded, sales, use, property and similar taxes; all customs duties, import fees, stamp duties, license fees and similar charges; and all other mandatory payments to government agencies of whatever kind, except taxes imposed on the net or gross income of Sym. All amounts payable to Sym under this Agreement shall be without set-off and without deduction of any taxes, levies, imposts, charges, withholdings and/or duties of any nature which may be levied or imposed, including without limitation, value added tax, customs duty and withholding tax.


3. TERM AND TERMINATION



3.1 Term. The term of this Agreement shall commence on the Effective and unless terminated earlier according to this Section 3, will end on the last day of the term specified in a last Service Order (the “Term”).


3.2 Termination. This Agreement and the Service Orders hereunder may be terminated:


(a) by either party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach to the other party if the breach is remediable or immediately upon notice if the breach is not remediable; or

(b) by either party upon written notice to the other party if said party

(i) has made or attempted to make any assignment for the benefit of its creditors or any compositions with creditors,

(ii) has any action or proceedings under any bankruptcy or insolvency laws taken by or against it which have not been dismissed within sixty (60) days,

(iii) has effected a compulsory or voluntary liquidation or dissolution, or (iv) has undergone the occurrence of any event analogous to any of the foregoing under the law of any jurisdiction.


3.3 Effect of Termination. Upon any expiration or termination of this Agreement, Customer shall


(a) immediately cease use of the Service, and

(b) return all Sym Confidential Information and other materials and information provided by Sym. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination. If the Agreement is terminated by Sym due to Section 3.2 (a), Customer shall pay to Sym all Fees set forth in the corresponding Service Order(s).


3.4 Survival. The following provisions will survive termination of this Agreement: Sections 1.4 (Ownership), 3.3 (Effect of Termination), Section 3.4 (Survival), Section 4 (Confidentiality), Section 7 (Limitation of Liability), Section 8 (Miscellaneous).


4. Confidentiality



During the term of this Agreement, either party may provide the other party with confidential and/or proprietary materials and information (“Confidential Information”). All materials and information provided by the disclosing party and identified at the time of disclosure as “Confidential” or bearing a similar legend, and all other information that the receiving party reasonably should have known was the Confidential Information of the disclosing party, shall be considered Confidential Information. This Agreement is Confidential Information, and all pricing terms are Sym Confidential Information. The receiving party shall maintain the confidentiality of the Confidential Information and will not disclose such information to any third party without the prior written consent of the disclosing party. The receiving party will only use the Confidential Information internally for the purposes contemplated hereunder. The obligations in this Section shall not apply to any information that:


(a) is made generally available to the public without breach of this Agreement,

(b) is developed by the receiving party independently from and without reference to the Confidential Information,

(c) is disclosed to the receiving party by a third party without restriction, or

(d) was in the receiving party’s lawful possession prior to the disclosure and was not obtained by the receiving party either directly or indirectly from the disclosing party. The receiving party may disclose Confidential Information as required by law or court order; provided that, the receiving party provides the disclosing with prompt written notice thereof and uses the receiving party’s best efforts to limit disclosure. At any time, upon the disclosing party’s written request, the receiving party shall return to the disclosing party all disclosing party’s Confidential Information in its possession, including, without limitation, all copies and extracts thereof.


5. INDEMNIFICATION



5.1 Indemnification by Customer. Customer will defend, indemnify, and hold Sym, its affiliates, suppliers and licensors harmless and each of their respective officers, directors, employees and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third party claim with respect to:


(a) Customer Data;

(b) breach of this Agreement or violation of applicable law by Customer; or

(c) alleged infringement or misappropriation of third-party’s intellectual property rights resulting from Customer Data.


5.2 Indemnification by Sym. Sym will defend, indemnify, and hold Customer harmless from and against any third party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third party claim with respect to:


(a) a breach of this Agreement or violation of applicable law by Sym; or

(b) claims by a thirty party that Customer’s use of the Service directly infringes or misappropriates a third party’sintellectual property rights(an “Infringement Claim”). Notwithstanding any other provision in this Agreement, Sym shall have no obligation to indemnify or reimburse Customer with respect to any Infringement Claim to the extent arising from:

(i) the combination of any products or services, other than those provided by Sym to Customer under this Agreement, with the Service; or

(ii) non-discretionary designs or specifications provided to Sym by Customer that caused such Infringement Claim. Customer agrees to reimburse Sym for any and all damages, losses, costs and expenses incurred as a result of any of the foregoing actions.


5.3 Notice of Claim and Indemnity Procedure. In the event of a claim for which a party seeks indemnity or reimbursement under this Section 5 (each an “Indemnified Party”) and as conditions of the indemnity, the Indemnified Party shall:


(a) notify the indemnifying party in writing as soon as practicable, but in no event later than thirty (30) days after receipt of such claim, together with such further information as is necessary for the indemnifying party to evaluate such claim; and

(b) the Indemnified Party allows the indemnifying party to assume full control of the defense of the claim, including retaining counsel of its own choosing. Upon the assumption by the indemnifying party of the defense of a claim with counsel of its choosing, the indemnifying party will not be liable for the fees and expenses of additional counsel retained by any Indemnified Party. The Indemnified Party shall cooperate with the indemnifying party in the defense of any such claim. Notwithstanding the foregoing provisions, the indemnifying party shall have no obligation to indemnify or reimburse for any losses, damages, costs, disbursements, expenses, settlement liability of a claim or other sums paid by any Indemnified Party voluntarily, and without the indemnifying party’s prior written consent, to settle a claim. Subject to the maximum liability set forth in Section 7, the provisions of this Section 5 constitute the entire understanding of the parties regarding each party’s respective liability under this Section 5, including but not limited to Infringement Claims (including related claims for breach of warranty) and each party’s sole obligation to indemnify and reimburse any Indemnified Party.


6. WARRANTY



6.1 Warranty. The Service will perform, in all material respects, the functions described in the in the corresponding Order Form (the “Documentation”) during the Term.


6.2 Exclusive Remedies. Customer shall report to Sym, pursuant to the notice provision of this Agreement, any breach of the warranties set forth in this Section 6. In the event of a breach of warranty by Sym under this Agreement, Sym shall promptly correct any non-conformance in order to minimize any material adverse effect on Customer’s business.


6.3 Disclaimer of Warranty. Sym does not represent nor warrant that the operation of the Service (or any portion thereof) will be uninterrupted or error free, or that the Service (or any portion thereof) will operate in combination with other hardware, software, systems or data not provided by Sym, except as expressly specified in the applicable Documentation. CUSTOMER ACKNOWLEDGES THAT, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6.1, SYM MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE OR SERVICES, OR THEIR CONDITION. SYM IS FURNISHING THE WARRANTIES SET FORTH IN SECTION 6.1 IN LIEU OF, AND SYM HEREBY EXPRESSLY EXCLUDES, ANY AND ALL OTHER EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, WHETHER UNDER COMMON LAW, STATUTE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY AND ALL WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.


7. LIMITATIONS OF LIABILITY



IN NO EVENT SHALL SYM BE LIABLE FOR ANY LOST DATA, LOST PROFITS, BUSINESS INTERRUPTION, REPLACEMENT SERVICE OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY. OTHER THAN WITH RESPECT TO SYM’S OBLIGATIONS UNDER SECTION 5 (INDEMNIFICATION), SYM’S LIABILITY FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE SERVICE ORDER DURING THE TWELVE (12) MONTH PERIOD PRECEEDING THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY, SYM’S TOTAL LIABILITY WITH RESPECT TO SECTION 5 (INDEMNIFICATION) SHALL NOT EXCEED TWO TIME (2X) THE FEES PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE SERVICE ORDER.


8. MISCELLANEOUS



8.1 Export Control. Customer hereby certifies that Customer will comply with all current US Export Control laws. Customer agrees to defend, indemnify and hold Sym harmless from any liability for Customer’s violation of U.S. Export Control laws.


8.2 Compliance with Laws. The parties shall comply with all applicable laws and regulations in its use or provision of the Service, including without limitation the unlawful gathering or collecting, or assisting in the gathering or collecting of information in violation of any privacy laws or regulations. Each party shall, at its own expense, defend, indemnify and hold harmless the other party from and against any and all claims, losses, liabilities, damages, judgments, government or federal sanctions, costs and expenses (including attorneys’ fees) incurred by it arising from any claim or assertion by any third party of violation of privacy laws or regulations by the other party or any of its agents, officers, directors or employees.


8.3 Assignment. Neither party may transfer and assign its rights and obligations under this Agreement without the prior written consent of the other party. Notwithstanding the foregoing, Sym may freely transfer and assign its rights under this Agreement in connection with a change in control, acquisition or sale of all or substantially all of its assets.


8.4 Force Majeure. Neither party shall be responsible for failure or delay in performance by events out of their reasonable control, including but not limited to, acts of God, Internet outage, terrorism, war, fires, earthquakes, pandemic and other disasters (each a “Force Majeure”). Notwithstanding the foregoing:


(a) Customer shall be liable for payment obligations for Service rendered; and

(b) if a Force Majeure continues for more than thirty (30) days, either party may to terminate this agreement by written notice to the other party.


8.5 Notice. All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail (return receipt), by recognized courier service, or via email, provided the other party acknowledges such transmission.


8.6 No Agency. Both parties agree that no agency, partnership, joint venture, or employment is created as a result of this Agreement. Customer does not have any authority of any kind to bind Sym.


8.7 Governing Law. This Agreement shall be governed exclusively by, and construed exclusively in accordance with, the laws of the United States and the State of California, without regard to its conflict of laws provisions. The federal courts of the United States in the Northern District of California and the state courts of the State of California shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party hereby consents to the jurisdiction of such courts and waives any right it may otherwise have to challenge the appropriateness of such forums, whether on the basis of the doctrine of forum non conveniens or otherwise. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement or any Purchase Order issued under this Agreement.


8.8 Publicity. Customer hereby grants Sym the right to identify Customer as a Sym Customer, and use Customer’s name, mark and logo on Sym’s website and in Sym’s marketing materials with respect to the same.


8.9 Insurance. During the Term, Sym shall, at its own expense, maintain and carry in full force and effect at least the types and amounts of insurance coverage listed in Appendix A, subject to the requirements therein.


8.10 Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Any term or provision of this Agreement held to be illegal or unenforceable shall be, to the fullest extent possible, interpreted so as to be construed as valid, but in any event the validity or enforceability of the remainder hereof shall not be affected. In the event of a conflict between this Agreement and the Service Order document, the terms of this Agreement shall control.